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Privacy Policy

1. General

This privacy policy (hereinafter referred to as the “Privacy Policy”) is for the UCard virtual crypto card service (hereinafter referred to as the “Service”), developed by UCard (hereinafter referred to as the “Company”), and governs the privacy of its users who choose to use it.

This Privacy Policy outlines the areas where user privacy is concerned and the obligations and requirements of the users, the Service, and the Company. It also details how the Service processes, stores, and protects user data and information.

By using UCard services, you agree that you consent to this Privacy Policy and any changes made in the future.

2. The Service

UCard and its owners take a proactive approach to user privacy and ensure necessary steps are taken to protect the privacy of its users throughout their experience. This Service complies with all applicable laws and requirements for user privacy and financial data protection and international crypto regulations.

3. Security and Data Collection

We highly value the confidentiality of our users’ data, given the financial nature of our services.

To maximize user privacy while ensuring service functionality, we collect the following information:

  • Email Address: Collected for user identification, account management, transaction confirmations, customer correspondence, and security notifications.
  • Payment and Transaction Data: Used to process crypto card purchases, validate transactions, and resolve payment issues. All crypto transactions are recorded for security and compliance purposes.
  • Wallet Information: Crypto wallet addresses are collected to facilitate card funding and transaction processing. We do not store private keys or seed phrases.
  • KYC/AML Data: As required by financial regulations, we may collect identity verification documents, including government-issued ID, proof of address, and other compliance-related information.
  • Transaction History: Records of virtual card usage, crypto deposits/withdrawals, and transaction patterns for fraud prevention and regulatory compliance.
  • Device and Security Data: IP addresses, device fingerprints, and security tokens to protect against unauthorized access and fraudulent activities.
  • Analytics Data: Anonymous usage statistics to improve service performance and user experience.

We do not store your crypto private keys, seed phrases, or full banking details. All sensitive financial data is encrypted and processed through secure, compliant infrastructure.

4. Data Usage and Sharing

Your information is used to:

  • Provide virtual crypto card services
  • Process transactions and maintain transaction history
  • Comply with financial regulations and anti-money laundering requirements
  • Prevent fraud and enhance security
  • Improve our services and user experience

We may share your data with:

  • Payment processors and crypto service providers necessary for card functionality
  • Regulatory authorities as required by law
  • Security and fraud prevention services
  • Third-party service providers under strict confidentiality agreements

5. Disclosure of User Information

The Company may disclose user information to third parties under the following circumstances:

  • If the Company or its assets are acquired by a third party, user data will be one of the transferred assets, but will remain protected under this Privacy Policy.
  • If the Company is under a legal obligation to disclose user data, including compliance with financial regulations, AML/KYC requirements, or to enforce the UCard Terms of Service.
  • To protect the rights, property, or safety of the Company, users, or others, including fraud prevention and security investigations.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Transaction records may be retained for extended periods as required by financial regulations.

7. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data (subject to regulatory requirements)
  • Object to data processing
  • Data portability

8. Changes to the Privacy Policy

The Company reserves the right to modify this Privacy Policy at any time. We will notify users of significant changes via email and post updates on our platform.

9. Disputes

This Privacy Policy and any disputes or claims arising out of or in connection with it shall be governed by and construed in accordance with applicable laws.

10. Feedback and Contact

If you have any comments, questions, or suggestions regarding this Privacy Policy or our services, please contact us at: contact@ucard.one